Contestamos al teléfono.

Good morning.
Good afternoon.
Good evening.
Paul Smith speaking.
Who's calling, please?

Nos presentamos.

This is Paul Smith speaking.
Hello, this is Paul Smith from Microsoft.

Preguntamos por alguien.

Could I speak to Mr Roger, please?
I'd like to speak to Mr Roger, please.
Could you put me through to Mr Roger, please?

Nos disculpamos por no poder comunicarle con la persona que pide.

I'm afraid Mr Roger isn't in at the moment.
I'm sorry, he's in a meeting at the moment.
I'm afraid he's on another line at the moment.

Ponemos a alguien en espera.

Just a moment, please.
Could you hold the line, please?
Hold the line, please.

No entendemos o no escuchamos bien al interlocutor.

I'm sorry, I don't understand. Could you repeat that, please?
I'm sorry, I can't hear you very well. Could you speak up a little, please?
Could you spell that, please?

Pasamos la llamada a otra persona.

One moment, please. I'll see if Mr Roger is available.
I'll put you through.
I'll connect you.
I'm connecting you now.

La persona está comunicando

I've tried to get through several times but it's always engaged.

Tomamos nota de un mensaje.

Can I take a message?
Would you like to leave a message?
Can I give him a message?
I'll tell Mr Roger that you called
I'll ask him to call you as soon as possible.