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Vocabulary |
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bad line |
caller |
collect call |
directory |
directory enquiry |
switchboard operator |
Verbs |
to call/ring back |
to cut off |
to dial |
to hang up |
to hold [on] |
to pick up |
to put through |
to transfer call |
Useful Phrases
Answering the telephone
Asking to speak with someone
Asking for caller’s name
Explaining the reason we’re calling
Asking to wait
Transferring a call
When we don’t understand or can’t hear
Messages
Ending a call
Dialogue
Below you will find some examples of telephone conversations.
Conversation 1
Receptionist:
Mr. Smith:
Receptionist:
Mr. Smith:
Receptionist:
Mr. Smith:
Sarah:
Mr. Smith:
Hello Sarah. My name is Mr. Smith and I am calling from Smith Office Materials. You have ordered materials from us in the past. |
Sarah:
Mr. Smith:
We have just printed our new catalog of office materials and I would like to make an appointment to show it to you and tell you about some of our new products. |
Sarah:
Mr. Smith:
Sarah:
Conversation 2
Receptionist:
Mr. Jones:
Receptionist:
Receptionist:
Mr. Jones:
Receptionist:
Mr. Jones:
Receptionist:
Mr. Jones:
Receptionist:
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2.2 Writing Emails
2.2 Writing Emails
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